Cutouts, retouching and image restoration for portraits

After you log in to your account, go to “Orders” to get to the list of orders. Look for the image upload button on the side of your order. There are three different options to upload your RAW files or catalogues:

Web Uploader: For files only. Each file should not be more than 100 MB. Drag and drop your files to the uploader, and it will do the rest including notifying the production team that you have completed the upload.

FTP: For files, folders & Smart Previews. Make sure that you click “Confirm” once you have uploaded your files.

Link: Upload your images to Dropbox, WeTransfer, Google Drive, etc. and paste the link into the purchasing system.

Multiple Links: You can upload multiple links for a single order. This will help you upload images in multiple parts and from different sources.

Note: We can only start your order once we have received all your files. Make sure that the upload is completed before you submit a link to your order. For all three methods, we have created videos. Please have a look at them if you still have questions.

The RAW file  format contains more information than a JPEG which means that the team has more information to work with and the output results are much better. Especially in case of retouching orders, we would prefer RAW files.

Retouching: The preferred input format is a RAW file since it contains more information. The images will be delivered like requested – as TIFF, JPEG or PSDs with or without layers.

If you have specific requirements that we don’t cover in our standard retouching services, please request a free custom retouch quote.

You can approve or reject the offer, no strings attached. Custom retouching includes advanced Photoshop services e.g. head swapping, background removal, skin smoothing, etc. You name it, and we will do it. Retouching is charged based on the amount of time it takes to process the images. This service is a simple but flexible way to cover your custom image editing needs.

Your images will, of course, be edited according to your specifications. You have several possibilities to brief us:

• Send us a link to your website, blog or portfolio. Our team will analyze your images and process your order based on your style.
• Send us example images with small resolution. This can be images of a whole wedding or just some before and after pictures.
• Send us an email or describe your editing style in the job instructions of the order form, mentioning as many details as you like.
• Send us one of your (edited) Lightroom catalogues along with the Smart Previews. It can be a complete catalogue or just 20 to 50 images to exhibit your style and workflow.
• Send in your customized Lightroom presets along with the catalogue.

If you are sure, you provided us with all the information needed, please place an order. For each job, you have the option of getting ten job samples, wherein you can send us feedback for us to understand your editing style. If your style changes in the future, please do not forget to notify us of the changes.

Furthermore, some of these points are discussed in the video below:

Turnaround/ Processing Times:

Basic Retouching:
50 images – around 48 business hours
100 images – around 4 business days

Custom Retouching:
The turnaround time is provided along with the quote.

The turnaround time starts once we receive the order, the images and all information related to it. Production start time will be 12 PM (noon) CET for all orders successfully uploaded before 12 noon. Production start time for all orders received after 12 PM (noon) CET will be processed the next business day.

Business days do not include Saturdays & Sundays.

Yes, you do not have to keep selecting your preferred settings every time you place an order! You have the option of saving these settings as a template to process all your future orders.

Note: It is crucial that you double check the settings saved in the template and make sure that they are still relevant to your current order.

Please have a look here for the full list of our FAQs!