ProImageEditors is a post-production service provider since 2005. Our production office is based in Mumbai, India with a company strength of 700 employees. PIE works with professional photographers and videographers across the globe helping them to save time, money and grow their business. The idea is simple: We provide image and video editing services through customised workflows based on your post-production needs. This provides you with more time to focus on other aspects of your business such as customer acquisition, planning and shooting great pictures or just more time for you and your family.
We have 700 highly skilled employees including English, Spanish and German speaking account managers.
More than 1.6 million images are edited by our employees every month.
PC and Mac production systems, colour calibrated EIZO monitors and high-security standards.
Our shipping & data centre is located in Germany with a high speed and capacity server.
To place an order, you have to sign up for your free ProImageEditors account. Afterwards, we check your account and the team will activate it. In this regard, we will send an email to you. Once you receive it, you can log into your account and place an order. Please note: This process may take up to 24 hours.
Check out this video to find out how quickly order can be placed:
Your images will, of course, be edited according to your specifications. You have several possibilities to brief us:
If you are sure, you provided us with all the information needed, please place an order. For each job, you have the option of getting ten job samples, wherein you can send us feedback for us to understand your editing style. If your style changes in the future, please do not forget to notify us of the changes.
For more detailed information please have a look at the video below:
If you are not satisfied with the editing, you can submit a redo request. You can do this via email, and your job will be redone for you at no additional cost. Such a request helps us to understand your editing style. Additionally, we will document your requested changes to adjust to them for the next job to edit your images.
What you need to do:
We will do our best to send the adjusted images back to you within 24 hours as well as save your feedback in your profile for future orders. Therefore, It is essential that you have some time for the images to be redone for us to adjust to your style efficiently. Unfortunately, we are not able to offer a refund if there was no time provided by you to redo the images.
If you are unsure, you always have the option of sending us 10 sample jobs for free, before you sent us a whole job. Besides, basic style changes or the use of presets should be sent to us before the order is being processed.
Feedback: we encourage our customers to send us feedback for us to understand their editing needs. We save your feedback so that we can take it into account for the future order
Check out the video below for more information on this topic:
Currently, we accept payments through PayPal and credit card. Please refer to the following video for more information on payment procedure and invoice:
An invoice will be generated after the completed payment process. It will be available in your PIE account as well as sent via email. Please refer to the following video for payment procedure and invoice:
After you log in to your account, go to “Orders” to get to the list of orders. Look for the image upload button on the side of your order. There are three different options to upload your RAW files or catalogues:
Web Uploader: For files only. Each file should not be more than 100 MB. Drag and drop your files to the uploader, and it will do the rest including notifying the production team that you have completed the upload.
FTP: For files, folders & Smart Previews. Make sure that you click “Confirm” once you have uploaded your files.
Link: Upload your images to Dropbox, WeTransfer, Google Drive, etc. and paste the link into the purchasing system.
Multiple Links: You can upload multiple links for a single order. This will help you upload images in multiple parts and from different sources.
Note: We can only start your order once we have received all your files. Make sure that the upload is completed before you submit a link to your order. For all three methods, we have created videos. Please have a look at them if you still have questions.
Every customer has his editing style and work preferences. We also understand that these are valuable for you. Therefore, we store all your personal preferences and editing styles on a centralized database. Furthermore, we protect them against the use with other customer orders.
Please have a look here for the full list of our FAQs!
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