If you are not satisfied with the editing, you can submit a redo request. You can do this via email, and your job will be redone for you at no additional cost. Such a request helps us to understand your editing style. Additionally, we will document your requested changes to adjust to them for the next job to edit your images.
What you need to do:
- Please make sure that your new order is placed within 15 days of the date of the original delivery.
- You need to give us specific instructions on what you want to be redone.
- Please provide examples wherever you can.
We will do our best to send the adjusted images back to you within 24 hours as well as save your feedback in your profile for future orders. Therefore, It is essential that you have some time for the images to be redone for us to adjust to your style efficiently. Unfortunately, we are not able to offer a refund if there was no time provided by you to redo the images.
If you are unsure, you always have the option of sending us 10 sample jobs for free, before you sent us a whole job. Besides, basic style changes or the use of presets should be sent to us before the order is being processed.
Feedback: we encourage our customers to send us feedback for us to understand their editing needs. We save your feedback so that we can take it into account for the future order
Check out the video below for more information on this topic: